Some iPhone XS and iPhone XS Max Won’t Start to Charge While Screen is Turned Off

A number of iPhone XS and iPhone XS Max owners in the Apple Support Communities report that the devices fail to start charging when a Lightning cable is plugged in while the screen is turned off.

At Apple’s discussion board, there are currently 108 users commenting on a potential problem with either the iPhone XS or iOS 12. The fault occurs when the user connects a Lightning cable to the charge port using a common wall charger, or place the device on a Qi charging pad.

Lewis Hilsenteger demonstrated the issue on his popular YouTube channel Unbox Therapy today by plugging a Lightning cable into one iPhone X, four iPhone XS, and four iPhone XS Max units. While the iPhone X began to charge, it appears two of the iPhone XS units and three of the iPhone XS Max units did not.

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